Customer Success Associate

Join Us in Making a Difference:

At Sibanye Stillwater-Reldan, we believe that every individual has the power to create positive change. By joining our team, you'll be part of a dynamic community dedicated to making a meaningful impact on the world around us. Together, we can turn vision into action and drive real, lasting change.

Join Sibanye Stillwater-Reldan, a Sibanye-Stillwater Company, where environmental focus drives excellence! At Sibanye Stillwater-Reldan, we're dedicated to leading the charge towards a greener, more responsible world. Our commitment to environmental sustainability is unwavering, with a focus on ESG initiatives to reduce carbon footprint, promote circular economy principles, and uphold corporate responsibility standards. We actively develop and implement cutting-edge strategies to tackle environmental challenges, shaping a future we can all be proud of. Join our dynamic community and be part of a team making a real, lasting difference. With values including ITAR regulation, NAID certification for data security, and a Silver LEED facility, Sibanye Stillwater-Reldan offers a rewarding journey where passion meets purpose. Apply now and help us create a brighter, more sustainable future!

Apply Now:

We are seeking an experienced Customer Success Specialist to be part of the customer success team in South River, NJ. This person will be an integral part of our company culture. We are quickly changing and growing globally and need a dynamic, flexible, and knowledgeable individual who wants to be part of our culture while focusing on the work it takes to keep everything on track.

Core Responsibilities:

• Review settlements and invoices, compare historical data and/or customer expectations
• Enter data into company ERP and CRM systems
• Support for sales team and customers

Essential Functions:

• Ability to facilitate customers’ final settlements.
• To ensure prompt and proper movement of settlements.
• Strong understanding of basic accounting principles, with a keen mathematical and problem-solving aptitude. Preparatory work involves the aggregation, organization, and quality control review of scheduled transactions, including analysis of settlements against historical and market trends.
• Ability to evaluate shipments and communicate with sales and the customer
• Prepare and analyze reports, follow through with customers’ requests and make sure all tasks and documentation are accurate
• Work closely with the Customer Success Manager and assist with other duties as assigned

Qualifications/ Skills:

• Fundamental analytical and conceptual/critical thinking, Ability to think out the box
• Invoicing/settlement, sales, logistics experience
• Strong problem-solving skills analyze the situation to find the best solutions.
• Excellent planning, and time management
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Excellent organizational skills with attention to detail and accuracy and multitasking skills are a must
• Excellent interpersonal and ability to Communicate effectively on the phone, by email, and in person
• Capable of adapting when needed
• Listening power and solving problems as a team
• Ability to thrive in a fast-paced environment, meet deadlines, and effectively multitask.

Compliance:

Be a US Citizen, US permanent resident, or Classified as a protected person. This position necessitates strict adherence to International Traffic in Arms Regulations (ITAR) compliance. Candidates must meet ITAR requirements to be considered for this role and compliance with the Customs-Trade Partnership Against Terrorism (CTPAT) program.

Equal Opportunity Employer:

Sibanye Stillwater-Reldan is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We strive to create a diverse and inclusive workplace where everyone feels valued, respected, and empowered to contribute to our mission of environmental stewardship and sustainability.

Benefits Overview:

At Sibanye Stillwater-Reldan, we value our employees and strive to offer comprehensive benefits to support their well-being and success. Our benefits package includes:

Medical, dental, and vision insurance available starting on the 1st of the month following 30 days of employment.

401(k) retirement plan with company match available on the 1st of the month following 6 months of employment.

Generous vacation policy of 10 days per year, along with 5 days of paid time off (PTO).

Holiday pay, including an additional two floating holidays and two community days to celebrate and contribute to our local community.

Company-paid safety boots are provided twice a year to ensure the safety and comfort of our employees.

Enjoy company-sponsored lunches every other Thursday, fostering team camaraderie and collaboration.

At Sibanye Stillwater-Reldan, we're committed to providing a supportive and rewarding work environment where our employees can thrive both personally and professionally.

Important Note:

All positions at Sibanye Stillwater-Reldan require onsite presence, and there is no availability for other work arrangements. We believe in the power of collaboration and in-person interaction to drive our mission forward effectively. Thank you for your understanding.